Privacy Policy
Last Updated: June 1, 2025
This Privacy Policy describes how Agentim-ai (formerly known as Officelyai) ("we," "us," "our," or "Company") collects, uses, discloses, and protects your information when you use our Software-as-a-Service platform and related services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide - We collect information you directly provide when using our Service, including: account registration information (name, email address, phone number, company name); payment information (credit card details, billing address); profile information and preferences; communications with our support team; any other information you choose to provide through the Service.
1.2 Automatically Collected Information - When you use our Service, we automatically collect: device information (IP address, browser type, operating system, device identifiers); usage data (pages visited, features used, time spent, click patterns); log data (access times, error logs, performance data); cookies and similar tracking technologies.
1.3 Information from Third Parties - We may receive information about you from third-party services you connect to our platform, including: Meta (WhatsApp Business API), GreenAPI (WhatsApp Services), OpenAI, Anthropic (Claude AI), and other integrated services. The information we receive depends on your settings and the privacy policies of these third-party providers.
2. How We Use Your Information
We use the collected information for the following purposes: (a) To provide, maintain, and improve our Service; (b) To process transactions and send related information; (c) To send administrative information, updates, and security alerts; (d) To respond to your inquiries and provide customer support; (e) To monitor and analyze usage trends and preferences; (f) To detect, prevent, and address technical issues and security threats; (g) To send marketing communications (with your consent where required); (h) To personalize your experience and deliver relevant content; (i) To comply with legal obligations and enforce our Terms of Service; (j) For any other purpose with your consent.
3. Third-Party Service Providers and Data Sharing
3.1 Third-Party Integrations - IMPORTANT: Our Service integrates with and transmits data to third-party service providers. When you use our Service, your data may be shared with and processed by: Meta (WhatsApp Business API) - for messaging and communication services; GreenAPI (WhatsApp Services) - for WhatsApp integration and messaging; OpenAI - for artificial intelligence and natural language processing; Anthropic (Claude AI) - for AI-powered features and automation; Other service providers as integrated into our platform from time to time.
3.2 Data Transmission to Third Parties - YOU ACKNOWLEDGE AND UNDERSTAND that: (a) Data you submit through our Service will be transmitted to, processed by, and stored on servers operated by the third-party providers listed above; (b) Each third-party provider has its own privacy policy and data handling practices; (c) We do not control how these third-party providers collect, use, or share your data; (d) You are responsible for reviewing the privacy policies of all third-party providers; (e) We are not responsible for the privacy practices or content of these third-party services.
3.3 Other Data Sharing - We may also share your information with: Service providers who perform services on our behalf (hosting, analytics, payment processing); Professional advisors (lawyers, auditors, accountants); Law enforcement or government authorities when required by law; In connection with a business transaction (merger, acquisition, sale of assets); With your consent or at your direction.
3.4 Third-Party Links - Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
4. Data Retention
We retain your information for as long as necessary to: provide you with our Service; comply with legal obligations; resolve disputes and enforce our agreements; fulfill the purposes described in this Privacy Policy. When you terminate your account, we may retain certain information as required by law or for legitimate business purposes. We may delete your data after 30 days of account termination, though some information may be retained longer as required by law.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. WE CANNOT GUARANTEE ABSOLUTE SECURITY OF YOUR DATA. You acknowledge and accept the inherent security risks of providing information online. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights and Choices
6.1 Account Information - You may update, correct, or modify your account information at any time through your account settings.
6.2 Marketing Communications - You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Note that you cannot opt out of service-related communications.
6.3 Cookies - Most web browsers accept cookies by default. You can modify your browser settings to decline cookies, though this may affect your ability to use certain features of our Service.
6.4 Data Access and Deletion - Depending on your jurisdiction, you may have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; data portability. To exercise these rights, contact us at hello@agentim.ai. We will respond to your request in accordance with applicable law.
6.5 Limitations on Rights - We may deny your request if: it is not required by law; it would compromise the privacy of others; it conflicts with legal obligations; it would interfere with our legitimate business interests; it is technically unfeasible or disproportionately burdensome.
7. International Data Transfers
Our Service is operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, processed, and stored in the United States. By using our Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child under 18, please contact us at hello@agentim.ai.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including: the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt-out of the sale of your personal information; the right to non-discrimination for exercising your CCPA rights. We do not sell your personal information as defined under CCPA. To exercise your CCPA rights, contact us at hello@agentim.ai.
10. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including: the right to access your personal data; the right to rectification of inaccurate data; the right to erasure ("right to be forgotten"); the right to restrict processing; the right to data portability; the right to object to processing; the right to withdraw consent. Our legal basis for processing your data includes: performance of contract; legitimate interests; legal compliance; consent. To exercise your GDPR rights, contact us at hello@agentim.ai. You also have the right to lodge a complaint with a supervisory authority.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by: posting the updated Privacy Policy on our website; sending notice to your registered email address; providing in-app notifications. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy. If you do not agree to changes, you must stop using the Service.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to: remember your preferences and settings; understand how you use our Service; deliver relevant advertisements; analyze trends and improve our Service. Types of cookies we use include: Essential cookies (necessary for Service operation); Functional cookies (remember your preferences); Analytics cookies (understand usage patterns); Marketing cookies (deliver relevant ads). You can control cookies through your browser settings. Disabling cookies may limit certain features of our Service.
13. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature. Our Service does not currently respond to DNT signals. We may respond to DNT signals in the future or adopt other mechanisms for providing you with choices regarding data collection.
14. Data Controller
For purposes of applicable data protection laws, Agentim-ai is the data controller of your personal information. We are responsible for the collection, use, and disclosure of your personal data as described in this Privacy Policy.
15. Data Protection Officer
If you have questions about our privacy practices or wish to exercise your privacy rights, you may contact our privacy team at: hello@agentim.ai
16. Limitations of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR: (a) Any unauthorized access to or disclosure of your information; (b) Any loss, corruption, or destruction of data; (c) Any privacy practices of third-party service providers; (d) Any damages arising from data breaches or security incidents. This limitation applies even if we have been advised of the possibility of such damages.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Agentim-ai
Email: hello@agentim.ai
Website: officely.ai / landing.agentim.ai
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.