Account
FAQ
Quick answers about WhatsApp connections, AI models, human takeover, testing and your data.
Do I need to know how to code?#
No. You build by dragging steps onto a canvas. When you want more, HTTP steps, the Catch Hook API and Python steps in AI Flows are there.
Official API or QR: which should I choose?#
Choose the official API for a verified business, buttons, lists, templates and high volume. Choose QR to go live today on the number your customers already know. You can switch later without rebuilding. See the comparison.
Can a person take over a conversation?#
Yes. When someone on your team replies to a customer by hand from the connected WhatsApp number, the bot pauses for that customer so it doesn't talk over you. To hand the chat back to the bot, send #thanks to the customer from the business phone.
How do I test without messaging customers?#
Use Preview in the builder, or WhatsApp preview to try the bot on your own phone. For the API, send requests with "channel": "officely": messages only go to your own number. See Test before going live.
Which AI models can I use?#
The leading ones, including OpenAI GPT, Anthropic Claude, Google Gemini, Meta Llama, Mistral and Cohere. They run inside Officely, so you don't need API keys. You can also import an existing OpenAI Assistant with your own key. See Models.
What happens to live chats when I publish changes?#
When you publish a bot that is already live, Officely asks whether to reset conversations in progress. Reset Now restarts them on the new version; Don't Reset lets them finish on their current path.
Where is my data stored, and can I delete it?#
See our Privacy Policy for what we collect, where it's stored and how long we keep it. To export or delete your data, email privacy@officely.ai.
I still need help#
Email info@officely.ai.