Google Calendar

What it does#

The Google Calendar step works on a calendar in your Google account, in the background: the customer doesn't see it. One step does one action:

Google steps are also rolling out: they appear in the Google group of the step list once they're turned on for your account.

Book an appointment#

1. 1

   Ask for the time

   Before the Calendar step, ask with a Date step, for example one named date1, and a Text step for the name.

2. 2

   Add the Calendar step

   Drag Google Calendar from the Google group and connect it. Under Google account, click Connect Google (or pick an account) and allow Officely to see and edit events in your calendars.

3. 3

   Pick the action and calendar

   Under Action, choose Create an event. In Calendar, keep Main calendar or pick another one.

4. 4

   Describe the event

   Title: for example Appointment: {{@name}}. Starts: DD/MM/YYYY HH:mm, or the answer of a Date step such as {{@date1}} (ISO like 2026-10-14T09:00 works too).

5. 5

   Set the length

   In Length, choose minutes, hours, or an End time. The default is 30 minutes.

6. 6

   Add details

   Optionally fill Description (tip: write the customer's phone, Phone: {{#cphone}}, so you can find the event later), Location, Time zone and Guests (optional).

7. 7

   Choose whether to notify guests

   Notify guests: Don't notify or Email guests. Guests get Google's invitation only if it's on.

8. 8

   Connect both outputs

   Connect Success to a confirmation such as Booked for {{#event.start_text}} and Error to a fallback.

Other actions#

• Update an event / Cancel an event: under Which event, write the Event id, usually a variable such as {{#event.id}} from an earlier step or {{#trigger.id}} from a Start a flow trigger.
• Find events: set From and To (or Today, Tomorrow, Next 7 days), plus Text (optional) or Customer phone in the event (optional).
• Today's or tomorrow's events: {{#events.text}} is a numbered list of the day's events, ready to send.
• Check free / busy: {{#busy.free}} is true when nothing is booked in the range.
• Suggest free times: set Length (minutes), How many, and Working hours from / Until (as HH:mm). Times are never in the past. Send {{#slots.text}} to offer them.

Use the result#

If Google fails, the chat continues on the Error output with {{#google_error.message}} and {{#google_error.code}}. If Error isn't connected, the chat stops and you get an alert.

Try it runs the step against Google for real. Actions that change the calendar ask "Run it for real?" first.

Common mistakes#