Send Location

What it does#

Send Location sends a location pin from a latitude and longitude, with a short text. It doesn't wait for a reply: the chat moves straight on to the next step.

Use it to show customers where your business, a branch or a pickup point is. To ask the customer for their address, use Get Location.

Add a Send Location step#

1. 1

   Find the coordinates

   In Google Maps, right-click the place. The first line of the menu is the latitude and longitude, for example 32.0853, 34.7818. Click it to copy.

2. 2

   Drag Send Location onto the canvas

   It's under Flow in the Steps panel on the left. Click it to open Step settings.

3. 3

   Fill in the location

   Under Location, paste the first number in Latitude and the second in Longitude. In Text, write the place name, such as Bella Napoli, Dizengoff 50.

4. 4

   Connect it

   Connect the previous step into this one, and drag from its dot to the next step.

Example#

After a booking, a restaurant shows customers how to find it:

On WhatsApp the customer gets a map pin named Bella Napoli, Dizengoff 50. Tapping it opens their maps app with directions. On your website the location is shown in the chat with its text.

Variables#

Latitude, Longitude and Text can contain # variables, for example coordinates loaded by an HTTP step: {{#branch.lat}} and {{#branch.lng}}. Customer answers (@) aren't filled in here.

WhatsApp and website#

On the website the location may appear after the other messages sent in the same turn.

Tips and common mistakes#

• Latitude first. Latitude is the first number Google Maps shows (between -90 and 90). Swapping them puts the pin in the wrong place.
• Use a dot, not a comma, for decimals: 32.0853, not 32,0853.
• Want a place name and an address, or more than one message? A Send Message step can send a Location with a Place name and Address (optional), together with texts and files.
• The step shows "This step isn't ready yet". Connect a step into this one and connect it to the next step.