Jump

What it does#

Jump sends the chat to another step of your chatbot, as if there were a connection to it. The customer doesn't see anything from the Jump step itself: the next thing they get is the step you jump to.

Use it for back to menu at the end of each branch, to reuse a part of the flow (for example one collect details part used by several branches), or to keep the canvas tidy instead of drawing long lines.

Add a Jump#

1. 1

   Drag Jump onto the canvas

   It's under Tools in the step list.

2. 2

   Connect into it

   Connect the step (or the option, button or keyword) that should lead to the jump.

3. 3

   Choose the target

   Click the Jump step. Under Jump to, pick the step by its name from the list.

4. 4

   Check it

   On the canvas the Jump card shows the target's name. Click Jump on the card to move the canvas to that step.

Example#

A store's chatbot has five branches: Track order, Returns, Prices, Branches and Contact. Each branch ends with an Options step: Anything else? with Back to menu and No, thanks. Every Back to menu connects to its own small Jump step that jumps to main_menu. The canvas stays clean, and the customer gets the menu again.

Common mistakes#

• The target isn't in the list. Only steps with a name appear. Give the step a name first.
• No target chosen. A Jump without a target sends the customer back to the start of the chatbot. The step shows Connect a step into this one and choose the step to jump to until it's set.
• Deleting the target. Renaming the step you jump to is fine, but if you delete it, choose a new target. Check your Jump steps after big changes.
• A loop with no way out. Jumping back to a step that leads straight back to the same Jump makes the bot repeat itself. Make sure each loop waits for an answer from the customer.
• Using Jump to go back to the main menu from anywhere. For a word customers can send at any time, use a Key Words step instead.