Connect
Continue with Meta
Connect your WhatsApp Business API number to Officely in a few clicks with Continue with Meta: no Meta app, token or webhook to set up, plus a fix for every error.
What it does#
Continue with Meta connects a number on the official WhatsApp Business API without copying any IDs or tokens. You sign in with Facebook in a Meta window, choose your WhatsApp Business account and number, and Officely sets up the rest: the access, the number's registration and the webhook.
You need:
- A Facebook account that's an admin of your Meta Business account (or one you create in the Meta window).
- A phone number for WhatsApp that isn't in use on the WhatsApp app on a phone, or one already in your WhatsApp Business account.
- To be the owner or an admin of your Officely account. Other team members see Only the account owner or an admin can connect a WhatsApp number.
Connect your number#
- 1
Open Channels
In Officely, click Channels in the sidebar.
- 2
Open the official card
On WhatsApp · Official (Meta Cloud API), click Open settings. The drawer opens with Connect with Meta at the top. It may carry a Beta label.
- 3
Wait for Meta to load
The button shows Loading Meta… for a moment while Meta's sign-in loads. It's loaded only while this screen is open.
- 4
Click Continue with Meta
A Meta window opens. The button in Officely shows Finish the steps in the Meta window… while you're in it. Keep the Officely tab open.
- 5
Sign in and pick your business
In the Meta window, sign in with Facebook and choose your business (or create one).
- 6
Pick or create the WhatsApp Business account
Choose an existing WhatsApp Business account, or create a new one with the display name customers will see.
- 7
Pick or add the number
Choose the number to connect, or add a new one and confirm it with the code Meta sends by SMS or call. If the account has several numbers, choose exactly one.
- 8
Keep every permission selected
When Meta lists what Officely may access, leave everything ticked and click through to finish.
- 9
Wait while Officely connects
The Meta window closes and Officely shows Connecting your number…. This takes a few seconds.
- 10
Check the result
You see Connected: {your number} with its Display name and Quality (High, Medium, Low or Not rated yet), and a Connected pill.
After you connect#
- Click Open chatbots and publish a chatbot. It starts answering on the number right away.
- Add a payment method. To send templates (for example, messages after the 24-hour window), Meta needs a payment method on your WhatsApp Business account. Click Open WhatsApp Manager under the connected card and add one there.
- Webhooks are done for you. Officely subscribes to your WhatsApp account's messages and alerts. There's nothing to set in a Meta app.
- Test it: from another phone, send hi to the number. The conversation shows in Logs with your bot's reply.
To connect a different number later, or after an error, click Reconnect with Meta and go through the Meta window again.
If something goes wrong#
Every error appears under the button with a Try again link. Here's each message and what to do:
| You see | What to do |
|---|---|
| The Meta window closed before you finished. Nothing was changed. | You closed the Meta window early, or it was blocked. Click Continue with Meta again and go through to the last screen. If no window opens, allow pop-ups for app.officely.ai. |
| Meta's sign-in didn't load. Allow facebook.com in your ad or tracker blocker, then try again. | An ad blocker, tracker blocker or strict privacy setting blocked Meta. Allow facebook.com (or pause the blocker for app.officely.ai), then click Try again. A different browser also works. |
| The Meta session expired. Click Continue with Meta again. | The sign-in took too long. Start again and finish within a few minutes. |
| Officely didn't get access to this WhatsApp account. Try again and keep every permission selected. | A permission was unticked in the Meta window. Start again and leave everything ticked. |
| Meta no longer accepts Officely's access. Click Continue with Meta again. | The access was removed in Meta. Click Reconnect with Meta. |
| That number isn't in the WhatsApp Business account you chose. Try again and pick a matching number. | Start again and choose the number that belongs to the WhatsApp Business account you picked. |
| Your WhatsApp Business account has no phone number yet. Try again and add a number in the Meta window. | Start again and add a number in the Meta window. |
| This WhatsApp Business account has several numbers. Try again and choose the one to connect. | Start again and pick exactly one number. |
| This number is already connected to another Officely account. Disconnect it there first, or contact support. | Sign in to the other Officely account and disconnect the number, or email support. |
| This number has two-step verification on. Turn it off in WhatsApp Manager, then try again. | Open WhatsApp Manager, go to your phone numbers, open the number, turn off two-step verification (the 6-digit PIN), then click Try again. |
| Meta didn't activate this number. Check its status in WhatsApp Manager, then try again. | Open WhatsApp Manager and check the number's status: it may still be pending, or need a display name approval. Fix what Meta asks, then try again. |
| Meta isn't responding right now. Try again in a minute. | A temporary problem on Meta's side. Wait a minute and try again. |
| Meta rejected the request. Try again, or connect manually. | Try once more. If it keeps happening, connect with your own Meta app. |
| Meta didn't tell us which account you chose. Click Continue with Meta and try again. | The Meta window finished without a WhatsApp account. Start again and choose one. |
| Only the account owner or an admin can connect a WhatsApp number. | Ask the owner or an admin of your Officely account to connect it, or to make you an admin in Team. |
| Connecting with Meta isn't available right now. Connect manually for now. | Turn on Connect manually and follow Connect WhatsApp with your own Meta app. |
| Continue with Meta isn't available for your account yet. Connect manually for now. | Same as above: use Connect manually for now. |
| We couldn't connect your number. Try again in a minute. | Something unexpected went wrong. Wait a minute and try again; if it repeats, email support. |
| You seem to be offline. Check your connection and try again. | Check your internet connection, then try again. |
Still stuck? Email support with the exact message you see.